Service Assurance Officer Kotak Mahindra Bank ACCEPTED
Min Experience
1 year
Max Experience
2 years
Notice Period
Max 15 days
Budget Type
Total Budget
Estimated Budget
Total Budget (₹4L - ₹4.5L)
Posted On
28/03/2023
Location
Thane
Hide project details
Job Role
To Attend the inbound calls of customers in Credit Cards and process the queries & requests to
customer's satisfaction
To identify and convert the opportunities for cross selling (banking product) on customer's call
Responsible for quality communication and customer servicing within laid down productivity and
service benchmarks.
Ensure customer “delight” and consistent service experience, including timely resolution of
customer queries/issues.
Complete the logs specified by the process (End-of-day target)
Adherence to Information Security norms & quality process norms.
To be aware of and comply with any updates about the process
Act on the feedback given by Team Leader/Team Coach or Quality or on the coaching provided to
the team as guidelines for improving performance
Job Description
Graduate
Preferably 1-2 years with 6 months which should to be in customer service role - Understanding of
call center industry an advantage
Excellent communication skills – Verbal & Written
Flexible to work 24/7 (For Females: 7AM till 8PM) including Sunday/holidays
Flexible to get scattered 8 Week Offs in a month with 9hours shift
Good listening skills and strong communication abilities.
Be Confident and willing to learn with a flair for knowledge. Possess an upbeat, positive can-do
attitude & works with integrity
Team Player, collaborative Self-motivated person including the ability to act as a role model within
the organization. Should be able to establish rapport quickly with peers, managers & customers
Notes:
Nature of work: On-Site
Mandatory skills: Information Security
Target Industry/ Company: teleperformance
eureka outsorucing
iprocess
tech mahindra
ienergenier
IDFC bank
ICICI bank
qconnect
logistic companies
telecom companies
e-commerce companies
voice based - BPO/KPO Companies
Notice Period: NA
Gender Preference:
Office Address: Thane Address:
Kotak Mahindra Bank
Neptune Element Building
Waghale Estate, Thane
Transport:
central line - no transport
western line - charged transport
Interview process: F2F
Max age 26years
Required Skills
Information Security
Job Type
Full-Time
Available Positions
50
Functional Area
Customer Service
Industry
Banking
Qualification
Any
Assignment Duration
Full Time
Capacity Required
Full Project
Work Location
On-Site
Comments
Post a Comment